F. A. Q. s

In this section, to complement the Prices , Services and Rooms pages, we have collected over the years the answers to the most frequently asked questions.

We kindly ask the Hotel Ragno d’Oro customers to see it and, if necessary, contact us for any information or clarification.

Is the hotel open 24 hours a day?

No, the hotel has a closing time; if you wish to back in after the opening time, remember to bring the room key and the second entry key into the structure.

Do you have full board treatment?

No, for this year we do not do full board, but only half board or bed and breakfast.

Which are the check-in and check-out times?

Check-in is from 14.00 pm to 22.00 pm; check-out from 08.00 am to 10.00 am. If you plan to arrive before the time of entry and you desire to join the room immediately, we suggest you book the stay for the previous night. Likewise, if you want to enjoy a late departure, booking an additional night will grant you access to the room until you leave.

We will be happy to store your luggage for free, both at departure and on arrival, in the case of non-availability of the room.

If you didn’t book them as described above, early check-in and late check-out will be granted, based on the last hour availability, with a supplement of 50% of the cost of accommodation only.

Is the beach service included?

For those who use the half board service, this service is always included, from the day of arrival to the day before departure. In other cases, the service can be purchased at reception at an advantageous price

The service ends at the same time of the check-out.

What time do you serve meals?

Breakfast buffet is served in the dining room from 7.30 am to 10.30 am.

Entrance to the dining room is scheduled from 19.30 pm to 21.00 pm with a choice of menu and rich buffet (from 1/6 to 15/9).

Where is the outdoor pool?

The swimming pool or rather the swimming pools (for adults and children) are located at 150 m from us: in the Astoria Beach Club, adjacent to the beach and the parking lot.

They are open indicatively from the first week of June to the first of September, discounted entry price for our customers.

Which are the reception hours?

Reception is open every day, from 08.00 at most within 24.00 (from 1/6 to 15/9) – at most within 22.00 (in other periods).

Do you have a gym?

Always at the Astoria bathhouse, you can use the gym for free.

I have a 4-legged friend: can I bring it?

Yes of course, we are friends of animals. They are always welcome in our structure. Supplement of € 5.00 small-medium size per night, € 10.00 for large animals per day.

Is Wi-Fi available?

Yes of course, it’s free in the whole structure: you can ask for the password at the reception.

Where can I park my car?

Upon arrival, you can temporarily stop in front of the hotel, deposit your luggage and collect a pass / badge that will allow you to access the parking lot, about 150 meters from our hotel. This service is always included and ends at check-out.

What payment methods do you accept?

We accept cash payments, by check, with the main credit cards (Visa, Visa Electron, MasterCard) and with any debit card.

Have you any oyher questions?

You have not found an exhaustive answer, do you need a clarification or do you just want to say hello?